Receiving Email Notifications When an Alert is Triggered

Email notifications help ensure relevant users are informed when important events occur for selected assets. Alerts must be configured to send notifications via email in order for this to occur.

How Alert Emails Are Triggered

An alert email is sent only if all of the following conditions are met:

• A configured alert exists at your company.
• A related event (e.g., Impact Detection, Asset battery level, Entered geofence, Exited geofence, Arrived at geofence, Departed geofence) is generated by the system.
  
• The asset for which the event was generated is included in the alert configuration, either through:
  • A selected display group; or
  • Individual asset selection.
• The alert is configured to be sent via email.
• The triggering packet's timestamp must be within 2 hours of its arrival; otherwise, the system will discard the packet for alert generation purposes.
  

Alert Recipients

The alert email is sent to the recipient(s) specified in the alert configuration:

• User:
  • The user must be ACTIVE.
  • The system will not send the alert to any BLOCKED users.
• Active Driver:
  • The alert will not be sent if there is no active driver at the time of the event.
  • The alert will not be sent if the current active driver is BLOCKED.

Email Notification Contents

Each alert email includes the following information:

• Alert Type (e.g., Impact Detection, Asset battery level, etc.)
• Asset Name
• Timestamp of the related event
• Optional Custom Message (if configured in the alert)