Receiving In-AppNotifications When an Alert is Triggered

In-app notifications ensure users are promptly informed of important alerts while using the web application. Alerts must be configured to send notifications via in-app notifications in order for this to occur.

How Alert Emails Are Triggered

An in-app notification is sent only if all of the following conditions are met:

• A configured alert exists at your company.
• A related event (e.g., Impact Detection, Asset battery level, Entered geofence, Exited geofence, Arrived at geofence, Departed geofence) is generated by the system.
  
• The asset for which the event was generated is included in the alert configuration, either through:
  • A selected display group; or
  • Individual asset selection.
• The alert is configured to be sent via in-app notification.
• The triggering packet's timestamp must be within 2 hours of its arrival; otherwise, the system will discard the packet for alert generation purposes.
  

Alert Recipients

The in-app notification is sent to the recipient(s) specified in the alert configuration:

• User:
  • The user must be ACTIVE.
  • The system will not send the alert to any BLOCKED users.
• Active Driver:
  • The alert will not be sent if there is no active driver at the time of the event.
  • The alert will not be sent if the current active driver is BLOCKED.

In-App Notification Contents

Each notification includes the following information:

• Alert Type (e.g., Impact Detection, Asset battery level, etc.)
• Asset Name
• Timestamp of the related event

Optional Custom Message (if configured in the alert)

In-App Notification Display

• Notifications are displayed while you are logged in to the web application.
• They appear on any page as soon as they are generated by the system.
• Notifications are stacked at the bottom of the screen.
• A maximum of 10 notifications can be displayed at any given time.
• Newest notifications appear at the front of the stack.

Expanded View

• You can expand the list to view all notifications.
• In expanded view, notifications are displayed bottom to top, with the newest at the bottom.
• If the total notifications exceed screen height, only the most recent ones will be visible.
• You can manually dismiss a notification.
• When dismissed, the next oldest notification becomes visible.

Collapsed View

• You can collapse the list to return to the stacked view.
• Notifications return to their order with the newest in front.

Dismissal Behaviour

• The system will auto-dismiss a notification 1 minute after it appears.
• If you navigate to another page, the notification remains unless:
  • It is dismissed manually,
  • It is auto-dismissed by the system (after 1 minute), or
  • You log out.
• If you refresh the page, currently visible notifications will be dismissed.